Frequently Asked Questions

Frequently Asked Questions

How does Carousales work?

Carousales offers a selection of different products that are fun and convenient. We work with multiple partners around the world so we can give you the best quality items at an excellent value.

Watch out for our awesome deals and sales alert for awesome discounts and purchases!

How do I place an order?

You can place orders from your mobile device or on our website.

How do I get a discount code?

Subscribe to our newsletter for updates about our special promos and discounts. First timers also get a special code too. 

How do I use discount code?

On the cart page, you will be given the option to use a coupon code for extra discount. You can use only one valid coupon code for each order.

Can I search for a specific item I want?

Yes! Click on the magnifying glass icon at the top of the homepage to directly search for the fun stuff on our list.

How do I check my order status?

Log in to your account and click "Track Your Order" to check your order details and status, or click here.

Are my payments secured?

Yes!  Safeguarding your personal information is our top priority and that’s why we accept payments using one of the most trusted payment gateways. We make sure our website is secure at all times and that all the information you give us are never stored.

How long it takes to receive my order?

Shipping time varies from country to country. For more details regarding delivery time, please check our Shipping information here.

How much do you charge for shipping?

Shipping charge varies from country to country and we offer free standard shipping for products that are worth $50 and above. For more details, please check our Shipping information here.

Are there any additional fees involved in international shipping?

In some cases, there will be VAT or custom duties levied by your destination country. The recipient must pay additional charges for custom duties or taxes. Custom duties and taxes vary from country to country.

How do I receive a multiple item order?

In most cases, you will receive each item in separate packages 

What if my order arrives incomplete, incorrect, damaged or defective?

Your happiness is our priority. In these special circumstances, please contact us at or check our Returns Policy page

Do you have a physical store?

Nope. Carousales exists in the digital world only.

How to reach you?

We would like to hear from you! If you have any questions, please feel free to contact us by sending an email to and we'll get back to you ASAP.